The terms and conditions of the game

By participating in the Game, participants confirm that they are familiar with the game rules and assume full responsibility for themselves within the Game including their state of health; participants confirm that they will not claim against the organizers for the lost belongings or injuries received from the members' own negligence, underestimation of conditions and/or other members fault.

GAME RULES

  • The number of participants should not exceed 4 persons. Organizers can also determine the smaller number of participants in one group according to the specifics of the Game.
  • Children under the age of 13 (inclusive) may participate in a game only with parents, guardians or other adult accompaniment.
  • Participants should arrive no later than 15 minutes before the start of the reserved time to listen to the briefing, and if necessary - to change clothes.
  • Service can be paid with Visa, Maestro, Mastercard credit cards or in cash. The payments must be made before the start of the Game.
  • Reservation may be canceled no later than 24 hours before the beginning of the game. If the booking is canceled later, as well as group doesn't show on time of the event, the payment can't be refunded. If the reservation is canceled within 24 to 48 hours before the beginning of the Game, the payment is refunded in 50% amount. Full refund is only possible if the reservation is canceled prior to 48 hours before the start of the Game. Cancellations may be made only by Mysteria employes.
  • During the game you are prohibitet to use cell phones, as well as audio and video recording or other electronical devices.
  • Each participant is personally responsible for his commitment to the game equipment and its maintenance for its full value amount. In case of damage or loss to/of equipment participants cover the losses of the organizers.
  • It is not allowed to smoke, drink alcohol, use any other intoxicating substances, nor be under the influence of these substances on the premises of Mysteria. It is also forbidden to run, crowd, jostle, push or pull the other, as well as fight. Violating this rule, members can be expelled from the premises without any refund.

GAME RESERVATION AND PAYMENT TERMS.

All prices are in EUR.

Payment:
  • With a debit or credit card online (VISA, VISA Electron, Maestro and MasterCard payment cards);
  • Cash (EUR) right before game.
Right of withdrawal:
  • You have the right to cancel the reservation in accordance with the rules of the game conditions (see "Game Rules").
  • You have the right to withdraw from the purchase of gift cards within 14 calendar days and return it to Mysteria.
  • To cancel the reservation or return the gift cards plese inform us +371 27581318 or by e-mail info@mysteria.lv
  • Refusal may be requested only if you can provide the purchase receipt (invoice or receipt). If a gift card is used and / or damaged, if it is not in original packaging or packaging is significantly damaged, Mysteria reserves the right to refuse refund.
Privacy:
  • Mysteria protects the fundamental rights and freedoms of individuals.
  • Your personal information (name, e-mail address, phone number) is required for processing the order only. Your personal information is strictly confidential and not disclosed to third parties.
  • Mysteria is obliged to disclose personal data to state and municipal officials in cases that are prescribed by law . We will be forced to disclose the consumer's personal information when required by law.
  • Mysteria take all possible measures for the security of your personal information in order to protect it from theft, misuse, as well as unauthorized access, disclosure, modification and damage.
  • The consumer agrees with the processing of personal data.
If you have any questions don't hesitate to contact us.